01 Introduction
This Privacy Policy ("Policy") describes the privacy practices of Gaya69 ("we", "Platform") regarding the collection, use, storage, and protection of personal data of members using the website gaya69.onl and the gaya69 mobile app.
We understand that your trust is the most valuable asset we hold. We are therefore committed to handling your personal data with full responsibility, transparency, and in accordance with industry best practices for data protection.
By using the Gaya69 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.
02 Personal Data We Collect
We only collect data that is strictly necessary for the stated purposes. The following are the categories of personal data we collect from members:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account details, account holder name, transaction history | Deposit and withdrawal process |
| Usage Data | Wagering history, games played, active session duration | Platform activity collected automatically |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies |
| Communication Data | Support chat records, emails sent to us | Interactions with the support team |
03 How We Use Your Data
The personal data we collect is used for the following purposes, and we ensure every use has a legitimate and reasonable basis:
- Account Management: To create, verify, and manage member accounts, including required KYC processes.
- Transaction Processing: To process deposits, withdrawals, and all financial activity on the platform securely and efficiently.
- Service Delivery: To enable access to all games, promotions, and platform features you registered for.
- Service Communications: To send important notices relating to your account, transactions, policy changes, and security updates.
- Marketing Communications: To inform you of exclusive promotional offers and bonuses — you may opt out at any time.
- Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse.
- Platform Improvement: To analyse usage patterns in order to enhance user experience and platform performance.
- Legal Compliance: To fulfil applicable compliance, reporting, and regulatory obligations.
We will not use your data for any other purpose without obtaining your consent first. Should we wish to use your data for a new purpose, you will be informed and given the choice to agree or decline.
04 Sharing of Information with Third Parties
Gaya69 does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information:
- Payment Service Providers: Transaction details are shared with providers such as FPX, DuitNow, and authorised e-wallet providers solely for the purpose of processing your payments.
- Game Service Providers: Basic account information is shared with third-party game providers integrated within the platform for the purpose of game session verification.
- Regulatory Authority: We will disclose information when required by law, court order, or official request from a competent authority.
- Trusted Business Partners: In certain cases, anonymised and aggregated data (not personally identifiable) may be shared for business analytics purposes.
05 Cookies & Tracking Technologies
Gaya69 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: To collect information on how you use the platform, helping us identify the most-used areas and improve overall performance.
- Functional Cookies: To remember your preferences such as language, currency, and display settings so you do not need to reconfigure them each time you log in.
- Analytics Cookies: To help us understand user behaviour in aggregate for product and service improvement purposes.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the Gaya69 platform.
06 Data Security
We continuously invest in security infrastructure to ensure your personal data remains protected at all times. Key security measures we implement include:
- Advanced data encryption using 256-bit SSL/TLS protocols for all data in transit.
- Encryption at rest for all sensitive information stored in our database.
- Two-factor authentication (2FA) available for all member accounts for added protection.
- Round-the-clock 24/7 security monitoring to detect and respond to threats in real time.
- Periodic security audits by independent third parties to identify and address vulnerabilities.
- Strict internal access controls — only authorised personnel may access sensitive data.
- A tested incident response plan to ensure swift action in the event of a breach.
07 Data Retention Period
Gaya69 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. The following are our data retention guidelines:
- Active Account Data: Retained for the duration your account remains active and used to deliver uninterrupted services.
- Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with financial compliance and anti-money laundering requirements.
- Communication Logs: Support chat records and emails are retained for three (3) years after the last interaction for reference purposes.
- After Account Closure: Basic data is retained for five (5) years after account closure for compliance purposes and to resolve any disputes that may arise.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
08 Your Rights as a Data Subject
You have certain rights regarding the personal data held by Gaya69. We fully respect and uphold these rights:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete data in your account.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction
You may request a restriction on the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact the gaya69 support team via Live Chat within the platform. We will process your request within 30 business days from the date we receive your complete request.
09 Protection of Children's Data
The gaya69 platform is intended strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21.
Should we discover that personal data belonging to a minor or underage individual has been collected without our knowledge, such data will be deleted immediately and the account in question will be terminated.
10 Amendments to the Privacy Policy
Gaya69 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology in use. Any significant amendments will:
- Members will be notified via their registered email at least 14 days before the changes take effect.
- The effective date of the amendment is clearly stated at the top of this document.
- Prominently displayed within the platform during the notice period.
Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy. You are encouraged to review this page periodically to stay informed about how we protect your information.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us through the following channels:
- Live Chat: Available 24/7 directly within the gaya69 platform — the fastest way to get a response.
- Support Email: [email protected] — for more detailed written enquiries.
- FAQ Section: Visit FAQ page us for answers to frequently asked questions about privacy and account security.
Our privacy team will handle personal data enquiries with high priority and will endeavour to provide a complete response within three (3) business days.